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Tea Stain Art: Introducing Dara Gold!

Fine coffee and fine art, what could be...finer? Purveyors of specialty coffee also gravitate to selling specialty tea. They also love to feature local artists and I was lucky enough this past week to FINALLY meet the incredibly talented Dara Gold, who has a unique ability to literally throw tea bags at a canvas or on a piece of paper, then see a scene around what the common observer would see as splatter. Please click on the link below to see the short 2 minute video clip I filmed highlighting this emerging, unique artist while at a home showing. Anyone at such a young age and talent to get a gig at the Royal Ontario Museum is doing things right! If you would like some of her work featured at your cafe or business, I am including her contact details below. Her pieces are GREAT conversation starters and she even does commission work for both corporate and personal. Cheers! Fraser

      

Happy 2nd Anniversary Lil' Bean n' Green!

THIS JUST IN!

A big CONGRATULATIONS to the Lil' Bean n' Green team for hitting the 2 year milestone tomorrow! They are having their 2 year anniversary party tomorrow, Saturday, from 11am-1pm. There's gonna be treats from Eadrey's Foods, lots of prizes from Steeped n Infused, Leslieville cheese, Mommy Connections, Baby Arbonne, Nannys On Call, Fit Family, Little Footprints, Mommy Nuggle, Art Patissery and coffee from Velvet Sunrise Coffee Roasters. They are also having a circle time with Music for Life from 11-Noon and a performance from Jon Berry as well. It's a Halloween theme of course so feel free to dress up! Cheers, Fraser


Product & Client Treatment: Liberty Village Bad & Good

Having been in the coffee world for a few years, I know standard practice should be to run, not walk, from a specialty retailer that is serving 'fresh roasted' or 'fresh brewed' coffee from glass carafes that sit on burners. It doesn't take long to destroy the coffee as it literally cooks after having been freshly brewed. Kind of defeats the purpose. DISCLAIMER: I used to do work with Balzac's but will be as forthright as possible.

Let's get to it.

Bad product treatment: The Roastery Coffeehouse in Liberty Village.
Looks fantastic from the pictures but when I went in, they were serving 8-10 different coffee types, side by side, on burner plates. Flavoured beside single origin. Yikes. It was disappointing on 2 fronts: 1. Amazing exterior and interior then I see the burner plates. 2. I stood there, the only customer, for no less than 5 minutes and had to ASK to be served. Even fast food chains tend to train employees to say, 'I'll be with you in a moment' or 'May I help you?' I know I should have taken a photo inside but I felt a little bad because burners = bad impression.

   

Good product treatment: Balzac's Coffee in Liberty Village. Looks fantastic as well from the pictures and when I went it they were serving a Guatemalan Antigua, Farmer's Blend and Balzac's Blend in 1 gallon carafes. I have personally become more of a fan of lighter roasts that are brewed strong but given my background knew the flavour profile to expect and the brewing was spot on. So vis a vis, here we go: 1. Amazing exterior, amazing interior with fresh brewing that is not destroyed by burner plates. 2. I was immediately greeted by a nice lady who asked how she could help me, to which I obliged. 3. My first exposure to an advanced point of purchase loyalty card for an indie coffee shop - excellent. In fact, here is a shoutout as you can register online http://www.balzacs.com/loyalty.html

      

Areas for improvement:
1. The Roastery Coffeehouse needs to recycle the burners, the inside is great and it cheapens what they have been able to accomplish to date.
2. Balzac's Coffee has some really neat coffee dispensers but they need to be kept ULTRA clean because when the oily beans touch the windows, especially in the fresh grind hopper, they look ultra dirty.
3. Where is the pourover? Premium pricing for single origins is where Starbucks hits the nail on the head with the Clover system, especially in conjunction with their beginning to introduce lighter coffee roasts, which I am excited to try. Neither specialty cafe has this option from what I could tell.

Cheers, Fraser

Your Google Place Page Episode 1

Are You At Least Owner-Verified On Your Google Place Page?

Many business owners know that in order to get seen on the web, they require at least basic SEO, should run PPC Campaigns, obtain relevant inbound links and be sure to create fresh content within their area of focus or competitive advantage. In this episode, Spencer and I talk about how someone might find your business and right before shooting he literally said to me, 'they can just go onto a Google map!' That's how he knows how to find a business.

So why is it important to owner-verify your Google Place Page? Different devices, from a laptop to mobile smartphone, are relying on Google's information as it relates to your business. If I am a potential customer, I want to know where your business is located and Google will scrape your place page so that I can even automatically dial your phone number from that search. There is even a button for Google Reviews so if I do a quick search on my mobile device and your business is getting bad reviews that have not been responded to by the owner, I probably will not visit you. 

NOTE: It was a hard shoot right before Spencer's bed time but once again, if a 5 year old is getting it, we all should be! Here is the video - Cheers, Fraser


fraserdsullivan@gmail.com

Social Media & CPG: Chocolate!

A Mr. Big Deal: CPG Understands & Leverages Social Media
I am really excited to put up a post that is an unexpected, direct follow-up to how CPG brands who know their target market can effectively merge with social media. Enter... Mr. Big!  So Cadbury Mr. Big hits the mark in spades! They keep their branding strong (IMO strengthen it), incorporate it as a Call To Action that includes knowing their target market is young, loves fun athletes, etc. The result is packaging with an online contest highlighted with Alexander Ovechkin and a specific Facebook page. They don't use a 'Find us on Facebook' moniker but the whole, easy to find address on Facebook ending in the straightforward MrBig:



The Result as of October 20:

I went to the Facebook page and this is how many people presently 'like' Mr. Big, MANY of whom are interacting actively: 84,336.

Read it, don't weep. Learn from it. Check it out yourself. They have 3 little games you can play and give out weekly prizes. This is how to effectively merge a brand with social media in a way that does not shove products or services at an unwilling audience but rather praises them and rewards them for interaction. Cheers, Fraser

Social Media for CPG, Retail & E-Commerce

Does your packaging tell the customer where you are online?

I wanted to include my son in the latest video after finding that the back of his Ironkids Gummies Vitamins highlights where they are on the web, Facebook and Twitter. I asked him some of his thoughts and, no, he wasn't coached so fun and informative. Yes, the video is lengthy as I didn't splice out my 'um's so in case you don't watch the Coles notes are as follows:

As you can see with the picure, CPG and anyone delivering products by online and mobile purchasing have the opportunity to tell customers where you can be found socially online, either on the package or using a mailer piece with a shipped product. It works particularly well for those that have exclusive offers for Facebook users, ongoing promo codes and more. Cheers, Fraser

          

Starbucks Back to Premium with Clover Brewing

Last week I went into the Starbucks on the corner of Yonge & Davisville to check out their in-store marketing, motif, etc. I was thrilled to see that they have the Clover coffee brewing system in place. For those of you unfamiliar with it, in a nutshell you choose the premium, or 'rare', as they call it, beans that may best fit your palate. A large dose of coffee, usually around 40 grams, is used for a Tall coffee. Disclaimer: I didn't take official notes, it might have been a short. Anywho, I chose the Kenya because the crop has been quite good of late and knowing that Starbucks prefers to roast dark, I expected to get the brightness of a classic Kenyan. The lowdown is that it was excellent. Brewed with no filter so that you get the full mouthfeel - think more like a french press but not having to worry about a lot of sediment. Oily texture but in a good way and I have to say by far and away the best coffee I have ever had from Starbucks. Yes, it is pricier but if you are going to spend $3.50 and decide on not going the latte route, it is really worth it. Just make sure to drink it black so that you get the full aroma, mouthfeel and aftertaste without cream or sweetener.

The system itself is definitely set up for mass market with funky tubes for each exotic coffee type. I have to put in at least one drawback to give a legitimate review and that is to not roast everything so dark. In fact, Kenya is the perfect example because with a lighter roast I would have experienced bursting citrus and the aftertaste would have been more cleansing on the palate, doing those Kenyan beans that much more justice.

Even still, amazing to introduce to the masses a system and accompanying selection of coffees that are far closer to the strength of the coffee's origin than Starbucks has ever done before. Great work and I am excited to try the Honduras and Rwandan! Cheers, Fraser


Is Your Bedding Smooth & Lightly Roasted?

My business acquaintance who has become a friend, Marlene Pearce, is a dynamic and competent professional who works with Maholi. She has been really smart in letting her contacts through LinkedIn know about bedding sales at her workplace. They come up reasonably frequently and after a meeting last week I promised myself to go in, say hello and check out the product on sale.

I came away thrilled with a 400-count egyptain cotton queen sheet set in a sandy tone very close to, you guessed it, a very light roasted coffee! We needed a new set as our last one had seen its last days, big time, because it had just torn. I was guided on my purchase and for only $50 walked away with tremendous value.

So I want to give back a bit to Maholi with some really easy marketing input and I hope that this makes it to ownership:

1. Get owner-verified on your Google Place Page! http://bit.ly/r5gQL4
2. Create a Maholi YouTube account extolling the virtues of your product. Some of it is in
    Costco so it has a lot of credibility. You can even be like me and shoot quick videos with
    your phone, they are not Cineplex-quality but they are no cost and if you make them
    interesting, worth it to viewers.
3. Get a Twitter account! I can't find you.
4. Create a Facebook Page! I can't find you.
5. Once created, put your website, twitter and facebook on all of your packaging.

This is JUST the beginning. From here you can begin to add value to your existing and prospective client base and it is actually FUN doing it! You can interview happy clients, interact with those that need help or respond to customers that have complaints in a timely fashion. Cheers, check out the Royal Elite in the background and a sincere thank you again for your help Marlene, Fraser



Retail and Private Label Branding

OK I am a self-admitted Adobe Illustrator/Photoshop/Dreamweaver geek. I can draw stick people on paper but like to take design and apply it in a useful way. So while working with Velvet Sunrise Coffee Roasters, I noticed that most independent cafes sell roaster-branded coffee bags. Why is this important? Well, the roaster 'cups' or 'taste tests' many coffees from many different origins. Each coffee is cupped having been roasted at different levels. Based on the results as well as the feedback from the cafe owner, a decision is reached on the coffees to be served as espresso, medium brew/dark brew and sold at retail.

My pet peeve was that so many independent cafes have clients buying roaster-branded coffee at their location when the roast is often custom to them. They should promote THEIR business, NOT the roasters. It's fine to have a bit of co-branding but people come to their neighbourhood cafe because they are loyal, the atmosphere and great products and service. So when that customer consumes at home, the cafe deserves the credit.

For example, working with The Mad Bean. I was able to use Illustrator and they were able to increase their brand awareness by moving their name and their product into client homes. If Starbucks brings their brand into your home, the independent cafe should be doing the same. 

So I found a 'Steampunk' theme image at the request of the owner, which is in keeping with The Mad Bean's overall branding. I adjusted the image in Illustrator and came up with 4 separate labels for the in-store sales.

Illustrator Examples:


Labels Created to go on black matte bags:



So if you are an independent business or private label, make sure you are getting your own name out there rather than simply acting as a distribution channel that builds the brand value of other companies. Cheers, Fraser


Customer Service: Frontline = Success

While dropping off orders at client cafes, I had the pleasure of a brief pit stop at Sameer Mohamed's Fahrenheit Coffee this summer. Sameer actually trained me to get my Advanced Barista Certificate and I heard at the time he was opening his own place.

I have to say that Rebeccah & Brittney served up a fantastic cappuccino and I tried a double espresso of the Kenya Kandara Americanism that came out with cocoa notes, was bright and complex. The cafe was new, minimalistic and in keeping with a specialty coffee lover's dream.

Having said that: It was the presence and knowledge of Rebeccah & Brittney behind the counter, as well as their barista skills, that will keep customers coming back for more. Here is a photo I took and best wishes to Sameer on his venture! Cheers, Fraser
 

Fahrenheit Coffee
248 The Esplanade
Toronto, ON M5A 4J6
Tel: (416) 896-1774
Web: Fahrenheit Coffee
Twitter: @FahrenheitTO


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Recent Posts

  1. Tea Stain Art: Introducing Dara Gold!
    Sunday, November 20, 2011
  2. Happy 2nd Anniversary Lil' Bean n' Green!
    Friday, October 28, 2011
  3. Product & Client Treatment: Liberty Village Bad & Good
    Monday, October 24, 2011
  4. Your Google Place Page Episode 1
    Saturday, October 22, 2011
  5. Social Media & CPG: Chocolate!
    Thursday, October 20, 2011
  6. Social Media for CPG, Retail & E-Commerce
    Monday, October 17, 2011
  7. Starbucks Back to Premium with Clover Brewing
    Monday, October 03, 2011
  8. Is Your Bedding Smooth & Lightly Roasted?
    Friday, September 30, 2011
  9. Retail and Private Label Branding
    Monday, September 26, 2011
  10. Customer Service: Frontline = Success
    Sunday, September 18, 2011

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